DivorcePlus LLC Privacy Policy

Last Modified: August 2, 2026

This Privacy Policy explains what personal information DivorcePlus LLC collects, how we use it, who we share it with, and the choices you have. It is incorporated into and forms part of our Terms of Use.

If you are using DivorcePlus while going through a divorce, custody, or other family law matter, read Section 7 (Confidentiality of Your Coaching Relationship) and Section 8 (Booking, Video Sessions, and Recording) carefully. Neither this Policy nor our practices create any legal privilege over your communications.

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Table of Contents

1. Scope and Who We Are
2. Quick Summary
3. Information We Collect
4. How We Receive Information About You
5. How We Use Information
6. How We Share Information
7. Confidentiality of Your Coaching Relationship
8. Booking, Video Sessions, and Recording
9. Payments and Stripe
10. Coach and Professional Accounts
11. Cookies and Similar Technologies
12. Analytics and Advertising
13. Email, Text Messages, and Push Notifications
14. Your Choices and Privacy Rights
15. Data Retention
16. How We Protect Your Information
17. Children and Minors
18. Third-Party Websites and Services
19. Users Outside the United States
20. Changes to This Privacy Policy
21. How to Contact Us

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1. Scope and Who We Are

DivorcePlus LLC ("DivorcePlus," "we," "our," or "us") operates the website at https://divorceplus.com(the "Site"), our mobile application (the "App"), and our proprietary booking and video conferencing platform at booking.divorceplus.com (the "Platform"). This Privacy Policy applies to all of them and to anyone who uses them or otherwise shares personal information with us (collectively, "you" or "Users").

Capitalized terms not defined here have the meanings given in our Terms of Use.

DivorcePlus is a technology platform, not a law firm, a health care provider, or a coaching referral service. We are not a HIPAA covered entity or business associate, and information you share on the Site, the App, or the Platform is not protected health information under HIPAA. As stated in our Terms of Use, you should not submit protected health information to us.

What this Policy does not cover. This Policy does not apply to the independent coaches, attorneys, mediators, therapists, financial professionals, or other third-party professionals who maintain profiles on DivorcePlus. Those individuals and businesses are separate data controllers with their own privacy practices, and they may collect and retain information about you outside our systems. It also does not apply to Stripe, to third-party websites we link to, or to any service you access outside DivorcePlus. We encourage you to read the privacy policy of any coach or professional you engage.

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2. Quick Summary

This summary is for convenience only. The full Policy controls.

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3. Information We Collect

We collect the categories of information described below. Not every category applies to every User; what we collect depends on how you use DivorcePlus.

3.1 Information You Provide Directly

Account registration. Your name, email address, password, and, depending on your account type, your telephone number, mailing address, and time zone.

Customer profile and intake. Information you choose to enter when you create a customer account, complete the "Match Me" form, or fill out an intake or preference questionnaire. This may include your state of residence, your general situation, the type of coaching you are looking for, scheduling preferences, and any free-text notes you write. You choose what to write in free-text fields. Do not enter details you would not want stored, disclosed in litigation, or seen by the coach you book.

Booking information. The coach you select, the service booked, appointment dates and times, session duration, your stated reason for booking if you provide one, cancellations, reschedules, and attendance status.

Communications. Messages you send to us or through the Platform, support tickets, emails, survey responses, and your correspondence with coaches to the extent it passes through our systems.

User Reviews and public content. Reviews, ratings, comments, and any other content you post publicly. Anything you post publicly is not private and may be visible to anyone, including a spouse, an opposing party, or a court.

Coach and professional profile information. If you register as a coach or third-party professional, the information described in Section 10.

3.2 Information Collected Automatically

Device and connection information. IP address, browser type and version, operating system, device type, device identifiers, screen resolution, language preference, and referring URL.

Usage information. Pages viewed, links clicked, features used, search and filter terms used in the coach directory, dates and times of access, session duration, and error logs.

Approximate location. We derive an approximate location, typically at the city or region level, from your IP address, to display relevant state forms and to help surface coaches. We do not collect precise geolocation data from your device.

Cookies and similar technologies. See Section 11.

3.3 Information From Third Parties

Stripe. Limited transaction metadata, described in Section 9.

Coaches and professionals. Booking status, session completion, and, where a coach or professional links a record to you on the Platform, the fact of that linkage.

Analytics and advertising providers. Aggregated and pseudonymous usage data, described in Section 12.

Public sources and vendors. For coaches and professionals, publicly available credential, licensing, and business information we may consult during profile intake or verification.

3.4 Information We Do Not Collect

To be clear about the categories most likely to concern you:

• We do not receive or store full payment card numbers, card security codes, or bank account credentials. Stripe handles those.
• We do not record, store, or retain the audio or video of coaching sessions.
• We do not collect precise device-level geolocation.
• We do not collect protected health information under HIPAA, and you should not submit it.
• We do not collect biometric identifiers, government identification numbers, or Social Security numbers from customers. Coaches may need to provide tax or identity information directly to Stripe in order to receive payouts; that information goes to Stripe, not to us.

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4. How We Receive Information About You

We receive personal information:

1. When you voluntarily provide it, such as by registering, booking a session, completing a form, posting a review, or contacting support;
2. Automatically, when you access or use the Site, the App, or the Platform;
3. From Stripe, in connection with a subscription payment or a coaching payment;
4. From a coach or professional you have engaged, in connection with a booking or a linked record; and
5. From service providers and public sources, as described in Section 3.3.

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5. How We Use Information

We use personal information for the following purposes.

To provide the service. Creating and maintaining your account, displaying the coach directory, operating the "Match Me" feature, processing bookings, sending appointment confirmations and reminders, connecting you to a video session, and enabling coaches to manage their calendars.

To process payments and subscriptions. Billing coach profile subscriptions, handling renewals and cancellations, and facilitating the coaching payments described in Section 9.

To communicate with you. Sending operational and transactional messages, responding to support requests, and sending notices about changes to our Terms of Use or this Policy.

To market our services. Sending newsletters, promotions, and updates you can unsubscribe from at any time. See Sections 6.3 and 13.

To improve and secure the service. Analytics, troubleshooting, testing, research, fraud prevention, abuse detection, and protecting the integrity of the Platform.

To verify coaches. Reviewing profile and credential information submitted by coaches and professionals, subject to the limits stated in our Terms of Use, Section 2.6.

To comply with law. Meeting tax, accounting, recordkeeping, and other legal obligations, responding to legal process, and establishing or defending legal claims.

We do not use your personal information to train machine learning models that are made available to third parties, and we do not sell your information to data brokers.

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6. How We Share Information

We do not rent or sell your personal information. We disclose it only in the circumstances described below.

6.1 With the Coach or Professional You Choose

When you book a session, we necessarily disclose to that coach the information needed to deliver it: your name, email address, the appointment details, and any notes or intake responses you chose to submit with the booking. The coach becomes an independent controller of that information and handles it under their own privacy practices, not ours. If a third-party professional is linked to your engagement, the same is true of that professional.

6.2 With Service Providers

We share information with vendors who process it on our behalf under contract and only for the purposes we specify. These include:

6.3 With Our Affiliated Marketing Company

DivorcePlus may share your name and email address, and no other personal information, with its affiliated marketing company for marketing purposes.

Except for that disclosure, the disclosures listed elsewhere in this Section 6, and any disclosure you consent to, we do not share or sell your personal information with our other affiliates, our partners, advertisers, or any other third party. You may opt out of marketing at any time using the unsubscribe link in any marketing email or by contacting us at support@divorceplus.com. Opting out of marketing does not stop transactional messages about your account or bookings.

6.4 For Legal and Safety Reasons

We may disclose information where we believe in good faith that disclosure is necessary to:

1. Comply with applicable law, regulation, subpoena, warrant, court order, or governmental request;
2. Enforce our Terms of Use, including investigating potential violations;
3. Investigate, prevent, or take action regarding suspected fraud, security incidents, or illegal activity;
4. Establish or exercise our legal rights or defend against legal claims; or
5. Prevent imminent harm to the rights, property, or safety of DivorcePlus, our Users, you, or any third party, or to comply with a mandatory reporting obligation.

Section 7.3 explains how we approach legal process directed at your coaching relationship specifically.

6.5 In a Corporate Transaction

If DivorcePlus is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or substantially all of its assets, personal information may be transferred as part of that transaction. The acquiring party will remain bound by the commitments in this Policy with respect to information transferred, unless and until you are given notice of and consent to a different policy.

6.6 Aggregated and De-Identified Information

We may create and use aggregated or de-identified information that cannot reasonably be used to identify you, for example the total number of bookings made in a month or the most requested coaching specialties. We maintain such information in de-identified form and do not attempt to re-identify it.

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7. Confidentiality of Your Coaching Relationship

This section states commitments that go beyond what most privacy policies address, because the subject matter of DivorcePlus is often litigated.

7.1 We Will Not Voluntarily Disclose That You Have a Coach

DivorcePlus will not voluntarily disclose to any third party the identity of the coach a customer has engaged, or the existence of a customer's coaching relationship, except:

1. With your consent;
2. To the coach, and to the service providers listed in Section 6.2 who need the information to operate the Platform;
3. As required by subpoena, court order, warrant, or other legal process, or as otherwise required by law;
4. Where we believe in good faith that disclosure is necessary to prevent imminent physical harm, to comply with a mandatory reporting obligation, or to investigate suspected fraud or a violation of our Terms of Use; or
5. In connection with a corporate transaction as described in Section 6.5.

This mirrors Section 10.3 of our Terms of Use.

7.2 This Is a Practice, Not a Privilege

Read this if you are involved in or anticipate litigation.

Our commitment not to disclose voluntarily is an operational practice. It is not an evidentiary privilege and it does not protect you against compelled disclosure.

Communications with a divorce coach, parenting coach, or life coach are generally not protected by the attorney-client privilege, the psychotherapist-patient privilege, or any other privilege. Your booking records, intake responses, messages, and the fact of your engagement may be discoverable and may be admissible in a divorce, custody, support, or other proceeding.

If confidentiality or privilege matters to you, consult your own attorney before engaging a coach and before writing anything sensitive into a form or message.

7.3 Legal Process

If we receive a subpoena, court order, or other compulsory legal demand for your information, we will produce what the law requires. Where we are legally permitted to do so and where we have current contact information for you, we will make reasonable efforts to notify you before producing records so that you have an opportunity to object, unless we are prohibited from notifying you or believe notice would create a risk of harm. We do not guarantee notice, and you should not rely on receiving it.

7.4 Your Own Responsibility

You are responsible for protecting your own confidentiality. That includes keeping your password secure, not sharing your account, attending sessions from a private location, and not using a device, email account, phone number, or network that a spouse, employer, or opposing party can access or monitor. We cannot protect information you disclose through a channel we do not control. See Section 10.4 of our Terms of Use.

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8. Booking, Video Sessions, and Recording

We do not record sessions. DivorcePlus does not record, transcribe, or retain the audio or video content of coaching sessions. Session media is transmitted live and is not stored by us except transiently as required to deliver the connection.

We do retain booking metadata, including who booked, with whom, when, for how long, the service selected, and whether the session was completed, cancelled, or missed. We need this to operate the calendar, support billing disputes, and provide customer support.

Other participants may attempt to record. Our Terms of Use prohibit recording without the consent of every participant, and several states require all-party consent by law. We cannot technically prevent someone from using screen capture software or a second device. Treat any session as potentially observable, and raise recording expectations with your coach at the outset.

Third-party professionals. If an attorney, mediator, therapist, or other professional is linked to your engagement or joins a session, they will see the information shared in that context. Adding a third party may waive a confidentiality or privilege that would otherwise apply. This is your decision and your responsibility to evaluate with your own attorney. See Section 10.5 of our Terms of Use.

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9. Payments and Stripe

All payment card transactions are processed by Stripe, Inc. Your card data is submitted directly to Stripe and is governed by Stripe's own privacy policy in addition to this one.

DivorcePlus does not receive, store, or maintain full card numbers, card security codes, or bank account credentials. We may receive and store limited transaction metadata: the last four digits of the card, card brand, expiration date, billing postal code, transaction amount, currency, date, and status.

Coaching session fees are collected by coaches through their own Stripe accounts. The coach, not DivorcePlus, is the merchant of record for coaching services. Information you submit to a coach's Stripe checkout is handled by Stripe and by that coach.

Coach subscription fees for the Booking and Preferred tiers are charged by DivorcePlus through Stripe. Coaches who receive payouts will provide identity and tax information directly to Stripe as required by financial regulations. That information goes to Stripe, not to us.

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10. Coach and Professional Accounts

If you register as a coach or third-party professional, we additionally collect and process:

Profile content you submit for public display: name, photograph, biography, credentials, certifications, licenses, education, specialties, service descriptions, pricing, languages, and jurisdictions served. This information is published and is intended to be seen by the public.

Verification information submitted during intake for a verification badge, which may include license numbers, certification documents, and business registration details. Supporting documents are retained for our records and are not published; only the badge itself is displayed.

Subscription and billing records for the Booking and Preferred tiers, including tier, billing frequency, renewal dates, payment status, and cancellation history.

Operational data including your availability calendar, bookings received, session completion, cancellations, no-shows, response times, and client reviews.

Coaches receive customer personal information in order to deliver services and become independent controllers of it. Coaches are responsible for their own compliance with applicable privacy, consumer protection, advertising, and professional confidentiality obligations, and for maintaining their own privacy notice where required.

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11. Cookies and Similar Technologies

We and our service providers use cookies, pixels, local storage, and similar technologies. Our Cookie Policy contains further detail.

Strictly necessary cookies keep you logged in, maintain your session, secure forms against cross-site request forgery, and make the booking flow work. These cannot be disabled through our interface without breaking core functionality.

Preference cookies remember choices such as language, time zone, and display settings.

Analytics cookies help us understand aggregate usage. See Section 12.

Session cookies are deleted when you close your browser. Persistent cookies remain for a fixed period so we recognize you on a return visit. Third-party cookies are set by services running content on our pages.

You can remove or block cookies through your browser settings. If you block strictly necessary cookies, sign-in, booking, and video sessions will not function.

A note for users in sensitive circumstances: cookies and browser history can reveal that you visited DivorcePlus to anyone with access to your device or browser profile. If that is a concern, use a private browsing window on a device only you control, and consider clearing history after each visit.

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12. Analytics and Advertising

Analytics. We use Google Analytics to understand how the Site is used, including how often pages are viewed and which features are used. Google Analytics collects the IP address assigned to your device rather than your name. We do not combine Google Analytics data with directly identifying information. Google's use of that data is governed by the Google Privacy Policy. You can opt out of Google Analytics across all websites using the Google Analytics Opt-out Browser Add-on.

Advertising. DivorcePlus accepts limited advertising and sponsorship under the criteria in Section 24 of our Terms of Use. We do not permit third-party advertisers to collect personally identifiable information from our Site or App, and we do not disclose your identity, your booking history, your coach, or your intake responses to any advertiser or ad network.

To the extent any cookie on our Site constitutes "sharing" of personal information for cross-context behavioral advertising under California law, you may opt out as described in Section 14.

Global Privacy Control. We honor the Global Privacy Control (GPC) browser signal as a valid opt-out of sale and sharing for the browser transmitting it. GPC is browser-specific and device-specific; setting it on one browser does not carry over to another.

Do Not Track. Browser "Do Not Track" signals lack a common standard, and we do not respond to them separately from GPC.

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13. Email, Text Messages, and Push Notifications

Email. We send transactional email (account confirmations, booking confirmations and reminders, receipts, security notices, and changes to our legal terms) and, if you opt in, marketing email. You can unsubscribe from marketing email at any time using the link in any marketing message. You cannot unsubscribe from transactional email while you maintain an active account, because those messages are necessary to deliver the service.

Text messages. If you provide a mobile number and consent, DivorcePlus and those acting on our behalf may send SMS messages, including operational messages about bookings and, where you have opted in, marketing messages. Message and data rates may apply. Message frequency varies. Reply STOP to any message to opt out and HELP for assistance. We do not share your mobile number or SMS consent with third parties or affiliates for their own marketing purposes. Your agreement to receive text messages is not a condition of purchase.

Push notifications. If you install the App, you may enable push notifications. You can turn them off in your device settings at any time.

Consider carefully which phone number and email address you provide. A shared family plan, a work account, or a device another person can unlock may expose booking reminders and confirmations to someone you did not intend.

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14. Your Choices and Privacy Rights

14.1 Choices Available to Everyone

• Access and update. Review and edit most account information directly in your portal. Customers: https://booking.divorceplus.com/portal. Coaches: https://booking.divorceplus.com/dashboard. Professionals: https://booking.divorceplus.com/professional.
• Unsubscribe from marketing. Use the link in any marketing email, reply STOP to any text, or email support@divorceplus.com.
• Delete your account. Email privacy@divorceplus.com or use your portal, subject to the retention rules in Section 15.
• Cookie controls. Manage cookies through your browser and through our cookie banner where available.

14.2 State Privacy Rights

Depending on where you live, state law may give you some or all of the following rights: to know what personal information we have collected and how we use and disclose it; to obtain a copy of it in a portable format; to correct inaccuracies; to delete it; to opt out of sale, of sharing for cross-context behavioral advertising, and of profiling that produces legal or similarly significant effects; to limit the use of sensitive personal information; and to be free from retaliation for exercising these rights.

These rights currently exist in some form in California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, and other states, with differences in scope and thresholds. We extend the core rights of access, correction, deletion, and portability to all United States residents regardless of state, as a matter of practice.

14.3 Categories Collected, Disclosed, and Sold

For purposes of the California Consumer Privacy Act as amended:

We have not sold personal information for money in the preceding twelve months, and we do not knowingly sell or share the personal information of anyone under 16.

14.4 How to Submit a Request

Email privacy@divorceplus.com with the subject line "Privacy Request," or write to DivorcePlus LLC, 700 Camp Street, New Orleans, LA 70130, Attn: Privacy.

Verification. We will ask you to verify your identity, typically by confirming control of the email address on the account and, for sensitive requests, by matching additional account details. We will not ask for more information than necessary and will not use verification information for any other purpose.

Authorized agents. An authorized agent may submit a request on your behalf with written permission signed by you. We may still contact you directly to confirm.

Timing. We respond within 45 days, and may extend by an additional 45 days where permitted, with notice to you.

Appeals. If we decline your request and you live in a state that provides an appeal right, you may appeal by replying to our decision with the word "Appeal." We will respond within 60 days. If we deny the appeal, you may contact your state Attorney General.

No retaliation. We will not deny you service, charge you a different price, or provide a different quality of service because you exercised a privacy right.

14.5 California Shine the Light

California residents may request information about disclosures of personal information to third parties for those third parties' own direct marketing purposes. Other than the name and email disclosure described in Section 6.3, we do not make such disclosures. Send requests to privacy@divorceplus.com.

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15. Data Retention

We keep personal information only as long as we need it for the purposes described in this Policy, and then delete or de-identify it. In general:

Where the law requires longer retention, or where information is subject to a litigation hold, legal process, or an active investigation, we retain it for that period notwithstanding a deletion request. Backups are overwritten on a rolling cycle, so deleted information may persist in backup media for a limited period after deletion from active systems.

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16. How We Protect Your Information

We take security seriously and apply commercially reasonable administrative, technical, and physical safeguards, including:

• Encryption of data in transit using current TLS;
• Encryption of data at rest in our production databases;
• Role-based access controls, so staff access personal information only where their role requires it;
• Multi-factor authentication on administrative accounts;
• Passwords stored using a one-way salted hash, never in readable form;
• Delegation of all card processing to Stripe, a PCI DSS Level 1 certified provider, so that card data does not enter our systems;
• Logging and monitoring of administrative access;
• Contractual security obligations imposed on service providers; and
• Periodic review of access rights, dependencies, and configurations.

No system is perfectly secure. We cannot guarantee that unauthorized third parties will never defeat our safeguards, and we make no warranty, express or implied, that we will prevent unauthorized access. You are responsible for keeping your password confidential and for notifying us immediately at support@divorceplus.com if you believe your account has been accessed without your authorization.

If we become aware of a breach affecting your personal information, we will notify you and the appropriate regulators as required by applicable law.

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17. Children and Minors

You must be at least 18 years old to create an account or use the Site, the App, or the Platform. The Site is not designed for or directed at children. We do not knowingly collect personal information from anyone under 18.

If you believe a minor has provided us with personal information, contact us at privacy@divorceplus.com and we will delete it.

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18. Third-Party Websites and Services

The Site and App contain links to websites and services we do not operate, including coach websites, partner sites, resource links, and social media. This Policy does not apply to them. We do not control their content or their data practices and are not responsible for them. Read the privacy policy of any third-party site before providing information to it.

Affiliate links. As stated in our Terms of Use, we may receive compensation for certain recommendations. Clicking an affiliate link may allow the destination site to set its own cookies and collect its own information.

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19. Users Outside the United States

DivorcePlus is operated from Louisiana and is intended for use by people located in the United States. We do not offer services to, or direct services at, individuals in the European Economic Area, the United Kingdom, or Switzerland, and we do not monitor the behavior of individuals located there.

If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local law. Your information will be transferred to, stored in, and processed in the United States, where data protection law differs from the law of your jurisdiction.

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20. Changes to This Privacy Policy

We may amend this Policy from time to time. When we do, we will update the "Last Modified" date at the top. If we make material changes to how we collect, use, or share your personal information, we will notify you by email or through a prominent notice on the Site before the change takes effect. Your continued use after the effective date constitutes acceptance of the amended Policy. If you do not agree, stop using DivorcePlus and close your account.

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21. How to Contact Us

For questions about our Terms of Use, see the contact information in Section 33 of those Terms.

Last Modified: August 2, 2026

DivorcePlus® and logo are registered trademarks of DivorcePlus LLC.